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Welcome to Heart in Communication. These Terms and Conditions are here to provide clarity and mutual understanding around your participation in our courses, workshops, empathy sessions, or mediations. We’ve written them with care, aiming to be transparent while staying connected to our values of respect and dialogue. If anything is unclear, or if you’d like to discuss something further, we’re happy to hear from you.
1. Scope
1.1 These Terms and Conditions apply to all services provided by Heart in Communication, including online and in-person courses, workshops, individual empathy sessions, and mediations.
1.2 By registering for any of these offerings, you confirm that you have read and understood these conditions and agree to them.
1.3 We may occasionally update these terms. If so, we will communicate any changes clearly via email or our website. For ongoing courses, you’ll be informed in time and may decide whether to continue under the updated terms.
2. Changes or Cancellations by Us
2.1 If fewer than six participants register for a course or workshop, we may choose to cancel. In that case, we will inform you at least five days in advance and issue a full refund.
2.2 If we need to reschedule due to unforeseen circumstances (e.g. illness or logistical issues), we will contact you as soon as possible. You can then choose to accept the new schedule or request a refund if the new dates don’t work for you.
2.3 In the event of force majeure (e.g. illness, natural disasters, or public emergencies), we will offer an alternative date. Refunds are not standard in such cases, though we’re open to finding a fair solution together.
3. Cancellation by You and Refunds
3.1 You are entitled to a full refund if you cancel your registration within 14 days of registering. Approximately a €13 processing fee will be charged to cover administration and transaction costs.
3.2 Cancellations made after 14 days are generally not refundable. That said, we understand that life can bring unexpected changes. If this applies to you, we invite you to reach out so we can look together at what’s possible.
3.3 If you are absent without prior notice, we consider your place forfeited. In such cases, a refund is not typically provided, unless we agree otherwise based on your situation.
3.4 This cancellation policy also applies when your course is paid for by an employer or organization. The 14-day reflection period still applies to you as the participant.
4. Payment Terms
For courses and workshops registered via Stripe (or similar):
Full payment is processed at the time of registration via our online platform. Your place is confirmed once payment is received.
For individual sessions, mediations, or services arranged outside the system:
If you book a service outside the regular registration system, you will receive an invoice by email. Payment is due within 7 days unless otherwise agreed. Your booking becomes final once payment is received.
Refund processing:
Any refunds that are agreed upon will be processed within 14 days of confirmation.
5. What’s Included
Our courses and workshops include live group sessions (online or in-person), supporting materials (such as worksheets or slides), and suggested practice exercises. Unless explicitly stated otherwise, one-on-one guidance or follow-up support is not included, but can be booked separately if desired.
6. Health and Wellbeing
6.1 If there’s anything relevant regarding your physical or mental health, medication use, or other circumstances that may affect your participation, we encourage you to share it with us confidentially. This helps us hold a space that is respectful and supportive for everyone involved.
6.2 Participation is always at your own responsibility. Heart in Communication cannot be held liable for any physical or psychological complaints that arise or worsen as a result of participating in our activities.
7. Responsibility for Venue and Materials
For in-person gatherings, we ask that you treat the space and materials with care. If any damage occurs, we’ll discuss together how the costs for repair or replacement might be handled in a fair way.
8. Confidentiality and Privacy
8.1 We handle all personal information shared in our sessions with care and confidentiality. We ask that you do the same, particularly in relation to other participants’ experiences.
8.2 All materials shared by Heart in Communication — including slides, videos, and handouts — are for personal use only. Please ask for explicit permission before sharing anything outside the course context.
8.3 Occasionally, anonymized insights or quotes may be used for educational or promotional purposes. Your identity will never be disclosed without your consent.
9. Copyright and Ownership
All course materials remain the intellectual property of Heart in Communication, unless otherwise stated. You are welcome to use these materials for your own learning, but they may not be copied, distributed, or reused for commercial purposes without written permission.
10. Responsibility and Liability
10.1 You are fully responsible for your own experience, actions, and choices during and after the course.
10.2 By participating, you agree not to hold Heart in Communication liable for any direct or indirect harm, discomfort, or consequences that may arise from your participation.
11. Duration of Agreement
Your agreement with us begins once your payment or registration is confirmed and remains in effect for the duration of the course, session, or service you have registered for.
12. Concerns and Disputes
12.1 If something doesn’t “sit right” with you, we invite you to contact us directly. We’re committed to open dialogue and will do our best to find a respectful and workable solution together.
12.2 If resolution cannot be reached through conversation, Dutch law applies, and disputes will be handled by a court in the Netherlands.
13. Contact
If you have questions about these Terms or anything related to your participation, please feel free to reach out:
📧: Cordelia@heartincommunication.com
📞 :+ 31 6 24 888 227